How the pros do it
Eight Tulsa pros share the secrets of their particular passions.
(page 7 of 8)
People come to Heidi Hartman, executive coach and leadership development expert of Luna Sol Consulting, either to become more effective at what they do or to communicate better. She tells them, it’s not their skills that need sharpening, it’s their knowledge of their audience. “You have to know how you’re wired, and how others are wired,” she says.
If there’s a boss, client, friend or family member with whom you’re not communicating, ask yourself whether that person is a talker or a listener? Does he or she come from facts or feelings? If you can answer those questions, you can adapt your approach and send a message more likely to be received.
This is based on a concept known as situational leadership. The idea is to train people to recognize and assess current settings or conditions, then use the most effective leadership style for the situation. And don’t think this applies only to execs or movers and shakers. Any parent of more than one child knows that the discipline or communication method that works with one child doesn’t always fly with another.
“You have to take personality into account,” Hartman says, adding that it’s not so much what you say but how you say it. “You don’t change who you are, just how you deliver your message.”
To get your point across, she suggests following your core values, treating people with respect, holding people accountable and having reasonable expectations. Using these principles, you can expect success at work and at home.