What is it like to be a case manager?
Tiffany Parkman shares what it’s like assisting clients at the nonprofit Improving Lives Inc.
Behavioral Health Case Manager Tiffany Parkman
Behavioral Health Case Manager Tiffany Parkman shares what it’s like assisting clients at the nonprofit Improving Lives Inc., which provides professional counseling and psychotherapy for individuals, couples and families who cannot afford care.
“It is my privilege to help individuals overcome obstacles that stand in the way of their recovery from mental health challenges. My job is to link and refer people to resources. Many don’t know where or how to tap into their needs for food, shelter, employment, transportation, legal issues, education, etc. It is also my duty to advocate for those whose voices are not being heard.
“Some of my work is done face to face with clients and sometimes advocating on their behalf. At times I have maintained a caseload of up to 45 clients. At other times, my load is much lighter so that I can invest the adequate time and effort into cases that have higher needs.
“The best part is celebrating the successes when they make progress. Watching the face of a client light up when they see that someone cares about them and that recovery is possible ... is pretty amazing.
“Looking in the eyes of a child who is afraid is the hardest part. Some of the most rewarding cases were when I have watched children pull out their resilience and open up in therapy. It is also about rehabilitating the parent. Success in these cases make it all worth it.
“There is not a ‘cookie cutter’ solution for addressing trauma, grief or mental illness. Different personalities respond better to different approaches.”